Family-Run Carpet Store is “Hands-On” in all Facets of Customer Service
When John Parisio and business partner Dan Ferraro opened Rosendale’s Carpet Store and Warehouse in 1979 they were solely a carpet retailer. However, always wanting to keep in touch with community needs, the store eventually evolved to include an extensive range of coordinating flooring products with a commitment to the environment and residents’ desires. They now offer the latest in “green” floor coverings, such as Marmoleum (a floor covering made from renewable materials)—along withcork and bamboo.Chris Parisio, John’s son, joined the company in 1990 and explained the transition: “In order to be competitive you have to diversify. We wanted to be a full service flooring store, and for people to know if it goes on a floor—we have it.” Chris added that the store offers the best quality brands of carpets and area rugs, and hardwoods. According to Chris, they stock more than any other flooring store in the entire Hudson Valley. The family also deals with many local commercial projects such as the Rosendale Elementary School, which they’re making ready to house the Rosendale (and possibly other municipalities) governmental offices.
Still concentrating on customer service, Chris said, “We take pride in the fact that when a customer calls our store they talk to an owner. We take the time to address all questions and concerns to the best of our ability. We’re hands-on from ordering to installation.”
“We must be doing something right—and treating people right—to be in business for 34 years and still going strong,” said Chris and his father. John stressed that customer service is still their number one priority.
–photo and text by Rochelle Riservato
The Carpet Store and Warehouse is located at 1132 Route 32 in Rosendale. 845-658-8338; rosendalecarpetstore.com