Jake’s Auto Body and Towing in High Falls was recently featured by a national industry magazine article titled “Menu for Success.” No wonder. Jake’s holds a 9.9 Customer Service Index (CSI) rating. As owners John (aka Jake) and Karen Hoover describe their 9,000-square-foot shop, it’s “small but mighty.” They not only pride themselves on a high standard of community and customer service, they also offer an unparalleled artistry of the trade.
Jake stresses that a huge part of being a community-devoted business is “educating yourself in your industry”—which he’s done by “going green,” as he put it, with waterborne paints that lessen hazardous waste and reduce volatile emissions by up to 80 percent. “Our community is health conscious and environmentally aware,” agreed Karen and Jake, who are both passionate about industry advancements.
The Hoovers’ community-mindedness doesn’t stop with auto repair and towing. They’re also deeply involved in multiple civic and charitable events evidenced by scholarships, sponsorships, and organization contributions such as “no-charge” repairs on the local fire department’s emergency equipment and custom painting of the high school football team helmets.
With repeat customers and word-of-mouth assertions that they always get an honest deal, Karen stated, “Our customers know they can establish a connection and trust with us—and they get a high level of quality and reliable service.”
And according to Jake and Karen, the service starts with the front office personnel that are “stellar at customer service” and “always ready to fulfill a customer’s extra-special requests.”
Jake’s Auto Body and Towing is located at 2302 Lucas Turnpike, High Falls. 845-687-4004; jakesautobody.com
–photo and text by Rochelle Riservato